We want you to be happy with your purchase, so before making your decision, please consult with us to make sure you are getting the right product.
If you wish to return an item because you have changed your mind about your purchase, ASC Water Tanks will offer you a refund or credit voucher. You will be liable for the original delivery fee, as well as a collection fee and the new delivery fee for all exchanged products. All goods must be in their original packaging, and you may be subject to a re-packaging / restocking fee of 25%. The item must be in a re-sellable condition. You must specify in writing your intent to exchange your product within 30 days of purchase. ASC Water Tanks & Pumps reserves the right not to offer a refund or credit voucher if the item is not in a salable condition or if the item no longer conforms to the Australian Standards in which the product was sold as.
ASC Water Tanks & Pumps reserves the right to assess each case individually and may refuse to provide an exchange based on condition of item being returned. Conditions of your exchange are as follows:
- Provide proof of purchase. Your original ASC Water Tanks tax receipt is the best form of proof of purchase
- Exchange voucher can only be used at ASC Water Tanks and has no expiry date
- Exchange vouchers are not redeemable for cash.