STAGE 4 VICTORIAN LOCKDOWN UPDATE
Our absolute priority has always been the health, safety and wellbeing of our team, customers and suppliers. We will continue to maintain strict and disciplined safety standards and have enhanced measures in place for some time in line with the latest advice from the Victorian Government.
In line with Victorian Government restrictions from 11.59pm Wednesday 5 August, ASC Water Tanks in Hallam will remain open for Trade customers only and we will assist retail customers with necessary items via online ordering.
Retail customers can either order online for nationwide wide delivery or choose our contactless Click and Collect service where products can be ordered online and collected from our warehouse car parks, without needing to get out of the car.
Click and Collect is a contactless service which gives customers the option to pick up their order from our car parks. Customers who have ordered online through asctanks.com.au can select a convenient date and time to collect their order. On arrival, the customer parks in our car park, contacts the store team via phone, and a team member then brings the customer’s order out and places it in their boot. For water tanks order, we’ll load up your vehicle whilst you stay in the car, and once our staff member is back inside, you can strap it down safely in your own time.
All online and phone orders for delivery of water pumps will be shipped out the same day, and where we can, we are upgrading our customers to express shipping at no extra charge. The cut off for same day dispatch is 12pm.
All online and phone orders for delivery of water tanks will be shipped out in our standard delivery time frames. Our drivers are doing contactless kerb side delivery for water tanks in the affected Stage 4 lockdown areas. This means, the driver will not be able to assist you to place the tank on the property and you will be required to move it to its final resting spot. Our drivers will leave the tanks inside your property at the first available safe spot.
We are continuing to adapt our business in line with government advice, and we thank our amazing team for all their hard work in keeping customers supplied with the things they need.
We look forward to welcoming all customers back into our store as soon as restrictions are lifted.
ASC Water Tanks thanks all it’s customers for their patience and patronage. We are thankful to the front line staff working tirelessly protecting Victorians and Australians including Nurses, Doctors, Police, Ambulance, Australian Army and all others essential front line workers.
ASC Water Tanks